Allgemeine Geschäfts- und Lizenzbedingungen

1 Allgemeine Bestimmungen

1.1 Geltungsbereich, Vertragssprache

1.1.1
Diese Allgemeinen Geschäfts- und Lizenzbedingungen (nachfolgend "AGB" genannt) in der zum Zeitpunkt des Vertragsschlusses gültigen Fassung regeln das Vertragsverhältnis zwischen metru GmbH, M7 19, 68161 Mannheim, Deutschland, nachfolgend ANBIETER genannt) und Personen, die ein Bewerbungsvideo beim ANBIETER bestellen und/oder Mitglied im Internetportal des ANBIETERS werden (nachfolgend "Kunde" genannt). Der ANBIETER und der KUNDE werden gemeinsam als "Parteien" bezeichnet.

1.1.2
Der Kunde sichert zu, dass er seinen Wohnsitz in Deutschland hat und volljährig und unbeschränkt geschäftsfähig ist.

1.1.3
Die Vertragssprache ist Deutsch. Diese AGB werden nur in deutscher Sprache angeboten.

1.2 Korrektur von Eingabefehlern vor Absenden der Bestellung
Der Kunde kann die Bestellung eines Bewerbungsvideos oder seine Registrierungsdaten für eine kostenlose Mitgliedschaft auf dem Portal auf einer gesonderten Seite vor dem endgültigen Absenden überprüfen. Eingabefehler können dann über eine Korrekturfunktion berichtigt werden.

1.3 Speicherung des Vertragstextes
Der jeweilige Vertragstext wird auf den internen Systemen des ANBIETERS gespeichert. Die Bestelldaten und die AGB werden dem Kunden in Textform per E-Mail mit der Auftragsbestätigung (Annahmeerklärung) des ANBIETERS bei der Bestellung eines Bewerbungsvideos und bei der Registrierung auf dem Portal des ANBIETERS mit der Übersendung der Zugangsdaten zugesandt. Nach Abschluss der Bestellung eines Bewerbungsvideos ist der Vertragstext für den Kunden aus Sicherheitsgründen nicht mehr über das Internet zugänglich.

1.4 Informationen zu Gewährleistungsbedingungen und Garantien

1.4.1
Informationen zu Gewährleistungsbedingungen finden Sie in den nachfolgenden "Besonderen Bestimmungen für Bewerbungsvideos" unter Abschnitt 2 dieser AGB.

1.4.2
Gewährt der ANBIETER eine zusätzliche freiwillige Garantie, so werden die gesetzlichen Gewährleistungsrechte des Kunden dadurch nicht eingeschränkt. Vielmehr gilt die Garantie zusätzlich zu den gesetzlichen Gewährleistungsrechten, wobei der Inhalt der Garantie und alle wesentlichen Informationen, die zur Geltendmachung gegenüber dem ANBIETER erforderlich sind, der jeweiligen Garantieerklärung zu entnehmen sind.

1.5 Datenschutz
Es gehört zu den Qualitätsstandards des ANBIETERS, mit den personenbezogenen Daten der Kunden (diese Daten werden im Folgenden als "personenbezogene Daten" bezeichnet) verantwortungsvoll umzugehen. Die sich aus der Registrierung des Kunden auf dem Portal und der Bestellung eines Bewerbungsvideos ergebenden personenbezogenen Daten werden daher vom ANBIETER nur erhoben, gespeichert und verarbeitet, soweit dies zur vertragsgemäßen Leistungserbringung erforderlich und durch gesetzliche Vorschriften erlaubt oder vom Gesetzgeber angeordnet ist. Der ANBIETER wird Ihre personenbezogenen Daten vertraulich und entsprechend den geltenden datenschutzrechtlichen Bestimmungen behandeln und nicht an Dritte weitergeben.
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1.5.1
Darüber hinaus wird der ANBIETER Ihre personenbezogenen Daten nur verwenden, wenn Sie ausdrücklich eingewilligt haben. Sie können Ihre Einwilligung jederzeit widerrufen.

1.5.2 KI bei metru Jobcode
‍Zum vertraglich vereinbarten Dienstleistungsangebot von metru gehört die Bereitstellung einer KI-Analyse für den Bewerber. Auf diese Weise kann der Kunde im Bewerbungsprozess eine Sprachanalyse seiner Audiofiles mithilfe der KI Technologie von Precire durchführen, um seine Chancen bei der Bewerbung zu verbessern.

1.6 Anwendbares Recht
Auf das Vertragsverhältnis zwischen den Parteien und auf alle Streitigkeiten aus oder im Zusammenhang mit diesem Vertragsverhältnis findet das Recht der Bundesrepublik Deutschland Anwendung. Die Anwendung des Übereinkommens der Vereinten Nationen über Verträge über den internationalen Warenkauf ist ausgeschlossen.

1.7 Gerichtsstand und ladungsfähige Anschrift
Sofern der Kunde Kaufmann, juristische Person des öffentlichen Rechts oder öffentlich-rechtliches Sondervermögen ist oder keinen allgemeinen Gerichtsstand in Deutschland hat oder nach Vertragsschluss seinen Wohnsitz oder gewöhnlichen Aufenthaltsort aus Deutschland verlegt oder sein Wohnsitz oder gewöhnlicher Aufenthaltsort zum Zeitpunkt der Klageerhebung nicht bekannt ist, ist ausschließlicher Gerichtsstand für alle Streitigkeiten aus und im Zusammenhang mit dem Vertragsverhältnis zwischen den Parteien in allen diesen Fällen der Geschäftssitz des ANBIETERS. ̇
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1.7.1
Die ladungsfähige Anschrift des ANBIETERS lautet: metru GmbH, M7 19, 68161 Mannheim  - Masoud Payinda.

1.8 Salvatorische Klausel
Sollten eine oder mehrere Bestimmungen dieser gesamten Allgemeinen Geschäfts- und Lizenzbedingungen unwirksam sein oder werden, so berührt dies die Wirksamkeit der übrigen Bestimmungen nicht.

2 Besondere Bestimmungen für Bewerbungsvideos

2.1 Vertragsschluss

2.1.1
The information provided by the PROVIDER on the Internet pages for the creation of an application video is non-binding and does not constitute an offer by the PROVIDER to the customer.

2.1.2
The customer's order constitutes a binding offer by the customer to the PROVIDER to conclude a contract for the application video requested by the customer and the related additional services. As soon as the customer places an order via the Internet or by e-mail, the customer receives an e-mail from the PROVIDER confirming receipt of the order and listing its details (order confirmation). This order confirmation does not constitute acceptance of the Customer's offer, but is only intended to inform the Customer that the PROVIDER has received his order.

2.1.3
The customer is bound to his offer for 7 days from receipt of his order by the PROVIDER.

2.1.4
A contract between the PROVIDER and the customer for the creation of the desired application video and the other additionally booked services is only concluded when the PROVIDER accepts the order by sending an additional e-mail or by fax or by post to the customer by means of an order confirmation (declaration of acceptance) and confirms the date for the creation of the application video and the other additionally booked services to the customer. No contract is concluded for services that are not listed in the declaration of acceptance. If the customer does not receive a declaration of acceptance from the PROVIDER within 7 days of receipt of his order by the PROVIDER, no contract is concluded either.

2.2 No legal right of revocation
The customer has no right of revocation with regard to the order of the application video and the other additionally booked services. The application video is a product that is not prefabricated, but clearly tailored to the personal needs of the customer. In this case there is no right of withdrawal according to the legal regulations.

2.3 Uploading the application file
The application file is uploaded on the PROVIDER's Internet portal. With the express confirmation of the customer to upload the file, he declares his consent that the application videos shot by the customer himself may be integrated into his application file after processing by the PROVIDER.

2.4 Recording of videos in the app
By using the app and the associated recording of application videos, the user agrees to the terms of use, rights and licenses. By uploading the application videos in the app, he/she gives his/her consent for the application videos to be edited and integrated into his/her written PDF. The videos that are not uploaded to the app and are only test footage will not be saved or modified by the PROVIDER.

2.5 Delivery of the application video
The application video is delivered by posting the application video on the PROVIDER's Internet portal. The customer will be informed about the posting of the application video in his member account as well as by e-mail.

2.6 Rights of use to the application video (license)
2.6.1
PROVIDER is the owner of the copyrights and other industrial property rights to the application video and reserves all rights to the application video, insofar as these are not expressly granted to the customer in these Terms & Conditions .

2.6.2
The PROVIDER grants the customer a non-exclusive, perpetual right to use the application video (hereinafter "license"). The License entitles the Customer to use the Application Video in any manner, unless such use is prohibited below.

2.6.3
The Customer is prohibited from using the application video on Internet portals of any kind, but in particular on social networks such as XING, Facebook and similar social and/or professional networks, and from making it publicly accessible. The internet portal of the PROVIDER is excluded from this regulation.

2.6.4
The Customer is prohibited from translating, editing or otherwise redesigning the application video in whole or in part without the written consent of the PROVIDER, unless there is free use within the meaning of § 24 UrhG (German Copyright Act).

2.6.5
The customer is expressly prohibited from removing copyright notices or references to trademark and/or company rights of the PROVIDER from the video.

2.7 Warranty
2.7.1
The PROVIDER warrants during the statutory warranty period that the application video meets the current technical standard of a professional application video.

2.7.2
The PROVIDER does not guarantee that an application video corresponds to the personal taste of the customer.

2.7.3
In the event of a warranty claim, PROVIDER shall remedy defects in the application video at its discretion by eliminating the defect or creating a new video. The PROVIDER is entitled to two attempts at rectification. If PROVIDER does not succeed in rectifying the defect within a reasonable period of time, the customer is entitled to reduce the remuneration ("reduction"). If the defect is substantial, the Customer shall also be entitled to withdraw from the contract instead of a reduction.

2.7.4
If the customer is entitled to claim damages or reimbursement of futile expenses under warranty, the limitation of liability pursuant to Section II. § 6 of the "Special Terms and Conditions for Application Videos" below shall apply.

2.8 Liability
2.8.1
The PROVIDER shall not be liable for any damages, delays or impediments to performance that lie outside the PROVIDER's sphere of responsibility.

2.8.2
The PROVIDER is not liable for damage caused by unsuitable, improper or unintended use of its services.

2.8.3
The PROVIDER is liable, regardless of the legal grounds, only for damages caused intentionally or by gross negligence, or insofar as damages culpably caused by him result in injury to life, limb or health, or in the event of culpable breach of a material contractual primary obligation or cardinal obligation, or in the event of non-fulfilment of a guarantee, or if a defect was fraudulently concealed by the PROVIDER. A "cardinal obligation" within the meaning of this provision is an obligation of the PROVIDER, the fulfillment of which makes the proper execution of the contractual relationship between the parties possible in the first place, the violation of which jeopardizes the achievement of the purpose of the contract and the observance of which the customer regularly relies on.

2.8.4
In the event of a breach of a material contractual main obligation or cardinal obligation due to simple negligence, the PROVIDER's liability shall be limited to the typically foreseeable damage.

2.8.5
Any further liability of the PROVIDER is excluded. Liability under the Product Liability Act remains unaffected by these General Terms and Conditions of Business and Licensing.

2.9 Remuneration, Terms of Payment

2.9.1
The current prices stated in the PROVIDER's catalogues, advertisements and/or Internet pages shall apply. All prices are quoted in euros and include the statutory value-added tax and other price components. Unless otherwise stated, the prices refer to Errors and misprints or typographical errors excepted to the respective products of the PROVIDER shown.

2.9.2
Payment of the remuneration is made by means of the payment methods offered on the PROVIDER's website. All claims are due upon receipt of the invoice and are payable without deduction.

2.9.3
The customer is in default without further declaration by the PROVIDER if he has not paid within 30 days of the due date and receipt of the invoice.

3 Special regulations for the free membership on the portal
3.1 Registration on the portal / conclusion of contract

3.1.1
Membership in the PROVIDER's Internet portal is free of charge for the customer and independent of an application video.

3.1.2
The contract for free membership in the portal comes into effect when the customer sends the registration (application) and the PROVIDER sends the access data (declaration of acceptance).

3.1.3
The contact data and other information requested by the PROVIDER during the registration process must be provided completely and correctly by the customer.

3.1.4
Upon receipt of the access data by the PROVIDER, the customer is entitled to use the respective services available on the PROVIDER's portal within the scope of these Terms & Conditions.

3.2 Responsibility for access data
3.2.1
As part of the registration process, the customer is requested to provide a user name and password. With this data, the customer can log into the PROVIDER's portal after his access has been activated.

3.2.2
The access data including the password must be kept secret by the customer and may not be made accessible to unauthorized third parties.

3.2.3
The customer must ensure that access to the PROVIDER's portal and the use of the services available on the portal is performed exclusively by the customer or by persons authorized by the customer. If there is a fear that unauthorized third parties have gained or will gain knowledge of the access data, the PROVIDER must be informed immediately.

3.3 Updating customer data
The customer is obligated to keep his data (including contact data) up to date. If a change in the data provided occurs during the term of participation, the customer must correct the information immediately on the portal in the personal settings. If the customer is unable to do so, he must notify the PROVIDER of the changed data immediately by e-mail or fax.

3.4 Termination of membership in the portal

3.4.1
Customers and PROVIDERS can terminate access to the PROVIDER's portal at any time with a notice period of 3 months to the end of the month in the customer account or by e-mail/letter to the respective contractual partner without stating reasons.

3.4.2
After expiration of the notice period, the contractual relationship for use of the PROVIDER's portal ends. The customer may then no longer use his access. PROVIDER reserves the right to block the user name and password after expiration of the cancellation period.

3.4.3
PROVIDER is entitled to irretrievably delete all customer data created in the course of participation after 30 calendar days following expiration of the cancellation period and after expiration of any legal retention periods.

3.5 Range of services and availability of services
3.5.1
The content and scope of the PROVIDER's portal are determined by the portal's functionalities available at the time.

3.5.2
The PROVIDER will make every effort to ensure that the usability of its free portal is as uninterrupted as possible. However, temporary restrictions or interruptions may occur due to technical faults (e.g. interruption of the power supply, hardware and software errors, technical problems in the data lines) or maintenance of the portal.

3.6 Placement of own content
3.6.1
As far as available as functionality on the portal, customers can place content on the portal and thus make it accessible to third parties in accordance with the following regulations.

3.6.2
By posting content, customers grant PROVIDER a free and transferable right of use to the respective content, in particular
- to store the content on PROVIDER's server and to publish it on a personal basis, in particular to make it publicly accessible
- to edit and reproduce the content, insofar as this is necessary for the provision or publication of the respective content, and insofar as the customer wishes to remove the posted content from the portal, the right of use and exploitation granted to the PROVIDER above shall expire only after expiration of the notice period in Section III, § 4 of this Terms & Conditions.
The PROVIDER remains entitled to retain copies made for backup and/or verification purposes even after expiration of the termination period.

3.6.3
The customer is fully responsible for the content he posts, in particular for his personal data. The PROVIDER assumes no responsibility for checking the content for completeness, correctness, legality, up-to-dateness, quality and suitability for a specific purpose. The customer therefore declares and warrants to the PROVIDER that he is the sole owner of all rights to the content he posts on the portal or is otherwise entitled (e.g. by effective permission of the rights holder) to post the content on the portal and to grant the rights of use and exploitation in accordance with the above paragraph (2).

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3.6.3
Kunden sind für die von ihnen eingestellten Inhalte, insbesondere für ihre persönlichen Daten, voll verantwortlich. Der ANBIETER übernimmt keine Verantwortung für die Prüfung der Inhalte auf Vollständigkeit, Richtigkeit, Rechtmäßigkeit, Aktualität, Qualität und Eignung für einen bestimmten Zweck. Der Kunde erklärt und gewährleistet daher gegenüber dem ANBIETER, dass er der alleinige Inhaber aller Rechte an den von ihm in das Portal eingestellten Inhalten ist oder anderweitig berechtigt ist.

3.6.4
Der ANBIETER behält sich vor, das Einstellen von Inhalten abzulehnen und/oder bereits eingestellte Inhalte ohne vorherige Ankündigung zu bearbeiten, zu sperren oder zu entfernen, wenn das Einstellen von Inhalten durch den Kunden oder die eingestellten Inhalte selbst zu einem Verstoß gegen diese AGB geführt haben oder konkrete Anhaltspunkte dafür vorliegen, dass ein schwerwiegender Verstoß gegen diese AGB erfolgen wird. In diesem Fall wird der ANBIETER jedoch auf die berechtigten Interessen des Kunden Rücksicht nehmen und das mildeste Mittel zur Abwehr des Verstoßes gegen die AGB wählen.
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3.7 Verbotene Handlungen
3.7.1
Dem Kunden sind jegliche Handlungen auf oder in Verbindung mit dem Portal untersagt, die gegen geltendes Recht verstoßen oder Rechte Dritter verletzen. Insbesondere sind folgende Handlungen untersagt:- das Einstellen, Verbreiten, Anbieten und Bewerben von Inhalten und Leistungen, die gegen geltendes Recht verstoßen und/oder betrügerisch sind;- die Verwendung von Inhalten, die Dritte beleidigen oder verleumden;- die Verwendung, Bereitstellung und Verbreitung von Inhalten, die gesetzlich geschützt oder mit Rechten Dritter (z.B. Urheberrechten) belastet sind, ohne dazu ausdrücklich berechtigt zu sein.
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3.7.2
Darüber hinaus sind folgende Handlungen untersagt: - die Verbreitung von Viren, Trojanern und anderen schädlichen Dateien; - die Versendung von Junk- oder Spam-Mails sowie Kettenbriefen;- die Belästigung anderer Kunden;- die Aufforderung an andere Kunden, Passwörter oder persönliche Daten preiszugeben;- jede Handlung, die geeignet ist, den reibungslosen Betrieb des Portals zu stören, insbesondere die Systeme des ANBIETERS übermäßig zu belasten.

3.7.3
Sollte der Kunde Kenntnis von einer rechtswidrigen, missbräuchlichen, vertragswidrigen oder sonst nicht autorisierten Nutzung des Portals erlangen, wird der Kunde gebeten, metru GmbH, M7 19, 68161 Mannheim, Deutschland zu kontaktieren. Der ANBIETER wird dann den Sachverhalt prüfen und ggf. entsprechende Schritte einleiten.

3.8 Sperrung des Zugangs durch den ANBIETER
3.8.1
Der ANBIETER kann den Zugang zum Portal mit sofortiger Wirkung vorübergehend oder dauerhaft sperren, wenn konkrete Anhaltspunkte dafür vorliegen, dass ein Kunde gegen diese AGB und/oder geltendes Recht verstößt oder verstoßen hat, oder wenn der ANBIETER ein sonstiges berechtigtes Interesse an der Sperrung des Zugangs hat. Bei der Entscheidung über eine Sperrung wird der ANBIETER die berechtigten Interessen des Kunden angemessen berücksichtigen.

3.8.2
Im Falle einer vorübergehenden oder dauerhaften Sperrung sperrt der ANBIETER die Zugangsberechtigung und teilt dies dem Kunden in seinem Kundenkonto und per E-Mail mit.

3.8.3
Im Falle einer vorübergehenden Sperrung reaktiviert der ANBIETER die Zugangsberechtigung nach Ablauf der Sperrfrist und teilt dies dem Kunden per E-Mail mit. Eine dauerhaft gesperrte Zugangsberechtigung kann nicht wiederhergestellt werden. Dauerhaft gesperrte Kunden sind dauerhaft von der Teilnahme am Portal ausgeschlossen und dürfen sich nicht erneut am Portal anmelden.

3.9 Haftungsbeschränkung für unentgeltliche Leistungen
Sollte dem Kunden durch die unentgeltliche Nutzung des Portals ein Schaden entstehen, so haftet der ANBIETER nur insoweit, als der Schaden durch die vertragsgemäße Nutzung der unentgeltlichen Inhalte und/oder Leistungen entstanden ist, und nur bei Vorsatz (einschließlich Arglist) und grober Fahrlässigkeit des ANBIETERS.

3.10 Änderungen der Besonderen Bestimmungen für die unentgeltliche Mitgliedschaft im Internetportal
Der ANBIETER behält sich vor, diese Besonderen Bestimmungen für die unentgeltliche Mitgliedschaft im Internetportal jederzeit, auch innerhalb bestehender Vertragsverhältnisse, zu ändern. Der ANBIETER wird dem Kunden solche Änderungen mindestens 30 Kalendertage vor dem geplanten Inkrafttreten der Änderungen mitteilen. Widerspricht der Kunde nicht innerhalb von 30 Tagen ab Zugang der Mitteilung und nutzt er die Leistungen auch nach Ablauf der Widerspruchsfrist weiter, gelten die Änderungen mit Wirkung zum Fristablauf als vereinbart. Im Falle des Widerspruchs wird der Vertrag zu den bisherigen Bedingungen fortgesetzt. Der ANBIETER wird den Kunden in der Änderungsmitteilung auf das Widerspruchsrecht und dessen Folgen hinweisen.

4. Zusätzliche Regelungen für den kostenpflichtigen Dienst metru Jobcode
Unsere Nutzungsbedingungen zu Jobcode für Geschäftskunden werden mit Vertragsschluss rechtlicher Bestandteil des Vertrages zwischen Ihnen (Kunde) und dem ANBIETER (metru).

4.1
Diese Allgemeinen Geschäftsbedingungen (nachfolgend: "AGB") gelten zusammen mit der Bestellung für alle Rechtsbeziehungen der Firma metru GmbH, M7 19, 68161 Mannheim, Deutschland, vertreten durch den Geschäftsführer Masoud Payinda (nachfolgend: "Anbieter") gegenüber den Kunden der Website https://metru.io und allen Unterseiten (nachfolgend auch: "Website") verbindlich.

4.1.1 Vertragsgegenstand
Vertragsgegenstand ist der Inhalt der jeweiligen Auftragsbestätigung von metru mit den darin in Bezug genommenen Unterlagen, einschließlich der AGB in ihrer zum Zeitpunkt des Vertragsschlusses gültigen Fassung. Der Job Code ermöglicht als Video-Recruiting-Plattform den Recruitern der Kunden ein schnelles und vielseitiges Screening von Kandidaten über ein zeitversetztes, videobasiertes Bewerbungsgespräch. Das Interview wird über die metru Website erstellt und kann als QR- oder Zahlencode oder Link über alle Recruiting-Kanäle geteilt oder z.B. in eine Stellenanzeige eingebettet werden. Der Kandidat startet das Interview über die metru-mobile oder Web-App und beantwortet die eingestellten Fragen. Darüber hinaus stellt der Anbieter die vereinbarte Applikation im Auftrag zur Verfügung und räumt dem Kunden gegen Zahlung des vereinbarten Entgelts die Portalnutzungsrechte ein bzw. vermittelt diese und stellt Speicherplatz für die Portaldaten im vereinbarten Umfang zur Verfügung. Abweichende Regelungen der Kunden gelten nicht, es sei denn, der Anbieter hat dies ausdrücklich und schriftlich bestätigt. Individuelle Vereinbarungen haben stets Vorrang.

4.1.2 Bereitstellung der IT-Anwendung und Speicherplatz für Portalsystemdaten
Der Anbieter stellt ab Vertragsbeginn einen oder mehrere Server auf einer zentralen Datenverarbeitungsanlage zur Bereitstellung der nach dem Vertrag zu liefernden Anwendung zur Verfügung. Dem Anbieter steht es frei, ein eigenes EDV-System bereitzustellen oder weitere Unterauftragnehmer mit der Bereitstellung des Servers zu beauftragen. Alle Benutzernamen und Passwörter sind vom Kunden rechtzeitig auf Namen und Passwörter zu ändern, die nur dem Kunden bekannt sind, und vor dem unbefugten Zugriff Dritter zu schützen. Bei Verdacht auf unbefugten Datenabfluss von Zugangsdaten ist der Kunde verpflichtet, den Anbieter unverzüglich zu informieren, um die Zugangsdaten unverzüglich zu ändern. Der Provider wird, ohne hierzu vertraglich verpflichtet zu sein, die eingesetzte Software kontinuierlich weiterentwickeln Der Provider stellt von Vertragsbeginn an sicher, dass der Server über ausreichend Speicherplatz für die vertragsgemäße Erbringung der Leistung verfügt. Der Provider sorgt für mindestens tägliche Datensicherungen, um einen reibungslosen Ablauf des Dienstes zu ermöglichen. Der Kunde ist selbst dafür verantwortlich, dass er über die erforderliche Hard- und Software und die notwendige Internetverbindung mit der erforderlichen Bandbreite zur Nutzung des Dienstes verfügt. Ohne diese technische Voraussetzung kann er den Dienst nicht nutzen.

4.1.3 Technical availability of the portal system
The Provider owes the availability of the portal system and the portal data at the Delivery Point as agreed below. The parties understand availability to mean the technical usability of the application and the application data at the transfer point for use by the customer. The Provider guarantees an availability of its Internet web servers of 96% on an annual average during normal operation. The Provider is not liable for the functioning of the telephone lines to the contract server, in the event of power failures and in the event of malfunctions within the Internet, as well as in the event of server failures for which the Provider is not responsible (force majeure, fault of third parties, etc.). The availability is also given in case of disturbances culpably caused by the customer, in case of only insignificant impairment of the suitability for the contractual use and in case of necessary maintenance work. The Provider warrants that the portal system complies with the service description stipulated in the subject matter of the contract and, when used properly, serves the purposes intended by the Customer. However, the Provider and the Company's licensors cannot give a 100% assurance, warranty or guarantee that the Portal System will always operate reliably, be suitable for new purposes, that all data/procedures will comply with legal requirements and be complete. However, the provider will ensure through further development that any changes that occur are incorporated promptly through updates.

4.1.4 Internet-related delays
The portal system may be subject to limitations, delays and other problems associated with the use of the Internet and electronic communication media. The Provider shall not be liable for any delays, interruptions in service provision or other damages resulting from such problems. In agreement with the Customer, the Provider may interrupt the service provision for a certain period of time in order to carry out necessary maintenance work. The maintenance work will not exceed the period of fifteen hours in a quarter. The Customer shall not unreasonably withhold its consent to the performance of the maintenance work.

5. Rights of use to the portal system, rights of use to applicant information
5.1
The provider grants the customer the simple, non-exclusive and non-sublicensable right to use the portal system for the duration of the contract.

5.2
The right to use the portal system is not transferable to third parties. It is not permitted to make the portal system accessible to third parties. This does not apply to auxiliary persons and vicarious agents of the customer.

5.3 Violation of the customer against the regulations according to 5.2
If the customer culpably violates the regulations according to 5.2, the provider can give the customer a written warning in this regard and block the customer's access to the portal system after unsuccessfully setting a reasonable time limit for remedy, if the violation can be remedied in this way. The Provider reserves the right to assert further rights.

5.4 Rights of use to applicant information
The customer receives a simple right of use for internal company purposes to information which can be transmitted to the customer by the applicant. The passing on to third parties or other publication is not permitted.

6. Obligations of the customer to cooperate

6.1
The customer ensures that he has suitable technical system requirements that are necessary for the use of the portal system.

6.2
The customer ensures that the rights of third parties to the information/materials used by him/her are not violated.

6.3
The customer undertakes to comply with the regulations on data protection.

6.4
The customer shall use a state-of-the-art virus protection program on his computer system and have it checked for viruses before transmitting data and information to the provider.

7 Remuneration

7.1
The remuneration plus VAT to be paid by the customer results from the order.

7.2
Unless otherwise agreed, the following applies to the remuneration service:

7.2.1
The remuneration for the use of the portal system is invoiced at the end of the month following the start of the contract.

7.2.2
Additional services (e.g. for training) will be agreed separately if required.

7.3
The remuneration for the service rendered is to be paid by the customer upon receipt of the invoice without deduction, unless other payment terms have been agreed. Cheques, bills of exchange and other means of payment shall only be accepted on account of performance and shall not change the due date, whereby the costs shall be borne by the customer.

8. Price adjustments
8.1
The provider is entitled to adjust the respective price list to changing market conditions no more than once per calendar year, taking into account all business costs.

8.2
The price adjustment takes place at most once per calendar year.

8.3
The provider will inform the customer immediately about upcoming price adjustments. If the customer has not objected to the information about the price adjustment within 6 weeks, the adjusted prices become effective. If the customer raises an effective objection, the agreed price remains unchanged.

8.4
In the event of an objection by the customer, the Provider then has an extraordinary right of termination vis-à-vis the customer within a period of 6 weeks from receipt of the customer's written objection.

8.5
In the event of fee increases of more than 7% of the previously applicable price, the Customer is entitled to an extraordinary right of termination with effect from the time of the price increase. The prerequisite for this is written notice of termination within 6 weeks of becoming aware of the price increase. The customer will be informed of the extraordinary right of termination by the provider with each price increase.

9. Payment methods:
9.1 Payment with Stripe
You can make payments via our cooperation partner Stripe. If you wish to pay via Stripe (https://stripe.com/de ) you must pay the entire annual fee for the Jobcode service in advance.

9.2 Payment by invoice
If you pay by invoice, we will send you the invoice in due time. Invoiced payment amounts are due and payable within thirty (30) days of the invoice date. If you pay by invoice, you may pay subscription fees on a monthly basis.

9.3 Payment Details
You are required to keep your contact, billing and credit card information up to date. Changes can be made on the billing page in your metru account. All invoiced charges are due and payable in advance for the entire duration of the subscription.

9.4
All fees are net prices plus VAT.

10 Term, Termination
10.1
The services are provided from the date agreed in the order. The contractual relationship begins with the conclusion of the contract and is concluded for an indefinite period.

10.2 Special subscription provision
The term of your initial subscription is specified in your order. Unless otherwise stated in your order, your subscription will be automatically renewed for one year. If you do not wish to renew your subscription, you must notify us in writing unless otherwise stated in your order. If you do not wish to renew your subscription, email us at AboCancellation@metru.com before your subscription expires.

10.3
This Agreement may be terminated by either party upon 14 days prior written notice to the end of any calendar month. In this case, we will refund any unused subscription fees or refund any prepaid fees if you do not use the subscription.

10.4
You may terminate the Agreement for cause without notice if you have breached any term of the Agreement, or if you have breached any term of the Agreement by giving us reasonable written notice of no less than 14 business days.

10.5
If the customer is in default of payment or a not insignificant part of the payment for two consecutive months, the provider can terminate the contract without notice.

11 Liability for defects/warranty

11.1
The legal basis for the provision of the services shall be exclusively the service features and the scope of services agreed in writing. The customer has to check the services immediately after receipt and to report any defects immediately to metru. For this purpose, a notification email to info@metru.de is sufficient. If the customer fails to do so, the services shall be deemed to have been provided free of defects.

11.1.1
In the case of initial defects of the application, i.e. defects that were already present when the application was handed over to the customer, liability of the Provider shall only be considered if the Provider is responsible for these defects.

11.1.2
The Provider shall first attempt to rectify the defects within a reasonable period of time. If possible, the Customer shall report defects in such a way that the Provider is able to reproduce the defect. If the customer recognizes a defect, he has to describe the defect and its appearance as precisely as possible in a written notice of defect, e.g. by sending a screen recording (screenshot) of the defect condition, so that an examination of the defect by the provider is possible and the exclusion of an operating error is possible. In the case of error messages not in accordance with the contract, deadlines for the rectification of defects do not begin to run.

11.1.3
Claims for defects by the customer are excluded if the defect was caused by the customer. This applies in particular in the event of use of the portal in breach of duty (cf. clause 6 of Terms & Conditions) using unsuitable hardware and software, as a result of which the functionality of the portal is impaired.
a) The termination of the contract according to § 543 para. 2 no. 1 BGB (German Civil Code) is only permissible if the Provider has been granted a reasonable period of time for subsequent performance and this has failed.
b) The customer is also entitled to terminate the contract according to 1 BGB in case of serious and final refusal of the provider to rectify the defect and in case of unreasonable delay.
c) An only insignificant impairment of the contractual use does not entitle the customer to terminate the contract.

12 General liability of the provider
The provider is liable to you in all cases of contractual and non-contractual liability for intent and gross negligence.

12.1
The provider is also liable for the slightly negligent breach of essential obligations (obligations, the breach of which endangers the achievement of the purpose of the contract) and for the breach of cardinal obligations (obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which the customer regularly relies), but only for the foreseeable damage typical for the contract. The provider is not liable for the slightly negligent breach of obligations other than those mentioned above. Liability for compensation for indirect damage, in particular for lost profit, exists only in the case of intent or gross negligence on the part of the Provider's legal representatives, executive employees or other vicarious agents. In all other cases, liability is excluded - subject to the provision in section 11.2.

12.2
The liability of the provider for damages arising from injury to life, limb or health and under the Product Liability Act remains unaffected by the above limitations and exclusions of liability.

12.3
As far as the liability of the provider is excluded or limited, this also applies to the personal liability of the employees, representatives and vicarious agents.

13 Data security, data protection
The customer undertakes to comply with the provisions of data protection law and, if necessary, to conclude an agreement with the provider on order processing in accordance with Art. 28 GDPR .

14 Confidentiality
The parties shall maintain secrecy with regard to all information communicated to each other and to be treated confidentially or shall use such information vis-à-vis third parties only with the consent of the respective contractual partner. Information to be treated as confidential shall be all information expressly designated as confidential by the party providing the information. The obligation to maintain confidentiality shall continue indefinitely beyond the end of the contract. The aforementioned confidentiality obligation shall not apply to information if and to the extent that
- such information was already lawfully in the possession of the other Party without any confidentiality obligation prior to its disclosure to the other Party
- such information has been published without its involvement or has otherwise become generally known through no fault of its own;
- such information was disclosed to it by one or more third parties after the conclusion of the Letter of Intent lawfully and without any confidentiality obligation, i.e. without any breach of this Agreement.i.e. without any breach of this Agreement by the receiving party;
- they have been released in writing by the disclosing party to the other party;
- they have been made accessible to a third party by the disclosing party without corresponding obligations and restrictions.